NOTE: Please read this Terms and Conditions carefuly. By accessing this website You agre to be bound by Terms and Conditions below. If You do not agree with these Terms and Conditions, Please do not access this website.
Access
The Client must provide electricity and running water at the premises where the service is conducted. Failure to provide these is subject to a £50 non-refundable fee. The Client is responsible for providing access to the their property at the scheduled time. If keys are provided they must open and close all locks without any special efforts or skills. Failure to provide access to the property is subject to a £50 non-refundable fee. Please make sure you switch off your AGA oven or set the heat to minimum from the previous day in order for us to clean it without any risk of injury. Please provide access to the property in order our window cleaning technician to dry the windows by hand.
Payment
Unless otherwise agreed in writing by the company, the account is rendered for immediate payment on the completion of the work. The Client must make payment by cash before the cleaner / cleaning team leaves the Client's premises. If card payment or bank transfer is agreed with the customer, it is to be arranged no later than a day before the day of the cleaning. The company reserves the right to cancel an appointment in failure of receiving the card details or bank transfer in advance. We require a credit card number in order to hold your booking.
Cancellations
The Client can cancel or reschedule the scheduled service by giving us at least a 48h notice. Failure to provide us with the needed notice will result with a 50GBP cancellation fee. We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and well being of our operatives. The cleaning company has the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances have befallen the assigned cleaning team.